FAQ

*ALL PRICES ARE IN USD*


POSTAGE & TRACKING 

Due to the high costs of registered shipping (with tracking), all items are mailed out with care using standard post. We have a good record of items being delivered safely to all mailing addresses, so rest assured that the goodies will reach you soon.

If you would like to have a tracking number, please add postage tracking to your order.

The processing time we need to mail out your orders is 5-7 working days, unless stated.


CUSTOMS AND IMPORT TAXES

We are not responsible for any delays due to customs and import taxes that may apply. 


WHERE’S MY ORDER 

We are shipping from Singapore.

Delivery time estimation:

• Local address - 5 days or earlier

• International address -  2 weeks or more. We have orders that arrived in 8 weeks! So please be patient. :)

Standard mails are sent out via Singapore Post.

Postage tracking mails are sent out via DHL.

Get in touch if your orders are taking way too long to reach you.

We are not responsible for missing items via standard mail. Take note that we also do not issue refund if you have chosen not to add postage tracking to your order.

However, if you approach us nicely, we can definitely resolve it amicably.


IF IT’S NOT FOR YOU, A GIFT PERHAPS? 

We do not include an invoice with your purchase. But we do add a thank you note. Get in touch if you would like to customize a personal note when you purchase our items as a gift. We might throw in some candies or something sparkly.


WHOLESALE / STOCKISTS 

Drop us an email and let's talk! :)